Cancellation & Refund Policy
Effective Date: 19 September 2026
This Cancellation & Refund Policy applies to purchases and payments made through the SMMPlus website.
Please read this policy carefully before placing an order or making a payment.
1. General Policy
Because SMMPlus provides digital services that may begin processing immediately after an order is placed, cancellation and refund eligibility may depend on the status of the order.
A refund is not automatically available merely because a customer changes their mind after processing has started.
2. Order Cancellation
A customer may request cancellation of an order before the order has entered processing.
Once an order has started processing, cancellation may not be possible.
To request cancellation, contact our support team as soon as possible and provide your Order ID.
3. Orders That Have Not Started
If an eligible order has not started processing and cancellation is approved, the applicable amount may be returned to the customer's original payment method or credited according to the applicable SMMPlus refund procedure.
4. Orders Already Processing
If an order has already started processing, cancellation may not be available because the requested digital service may already have been submitted to the applicable service provider.
Where technically possible, SMMPlus may review the customer's request on a case-by-case basis.
5. Failed or Undelivered Orders
If an order cannot be completed because of a technical issue, service-provider failure or other circumstance attributable to SMMPlus, the order may be reviewed for:
Reprocessing
Replacement, where applicable
Account credit, where applicable
Partial refund, where appropriate
Full refund, where appropriate
The applicable resolution depends on the nature and status of the service.
6. Incorrect Information
SMMPlus may not be responsible for an unsuccessful order caused by information supplied incorrectly by the customer, including:
Incorrect URL
Incorrect username
Incorrect account/page
Deleted content
Private/restricted profile
Changed username
Incorrect quantity
Other incorrect order information
Refund eligibility in such cases will be determined after review.
7. Service Drop / Loss
Certain social-media-related services may experience fluctuations or changes after delivery because of third-party platform activity, account changes, platform enforcement, content removal or other factors.
A refill/replacement will only be provided where the specific service expressly includes such a facility.
A refill or replacement guarantee does not automatically mean that a cash refund is available.
8. Duplicate Orders
If multiple orders are accidentally placed for the same service and target, customers should contact support immediately.
If processing has not started, we may review the possibility of cancellation.
If processing has already started, cancellation may not be possible.
9. Payment Failed but Amount Debited
If a payment attempt fails or remains unsuccessful but the customer's bank/payment account has been debited, the transaction may be subject to reconciliation by the relevant payment provider.
Depending on the payment mechanism, the payment provider may automatically initiate a refund for an unsuccessful transaction.
Customers should retain the transaction/reference ID and contact SMMPlus support if the amount is not received within the applicable payment provider's expected timeline.
10. Approved Refunds
Where a refund is approved by SMMPlus, the refund will generally be processed through the original payment method/payment mechanism used for the transaction, subject to the applicable payment provider's procedures.
SMMPlus does not intentionally process cash refunds for online payment transactions unless required by applicable law.
11. Refund Processing Time
After a refund is approved and initiated, the time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card network, UPI provider or other payment service provider.
The customer may contact us if the refund has not been received after the applicable processing period.
12. Wallet/Account Balance Refunds
If SMMPlus provides wallet or account-balance functionality, requests for withdrawal/refund of unused balance may be reviewed according to the nature of the funds, applicable law and payment-provider requirements.
Funds already used toward completed or processing services may not be refundable except where required or approved under this policy.
13. Non-Refundable Situations
Subject to applicable law, refunds may not be available where:
The customer simply changes their mind after processing has started.
Incorrect order information was supplied.
The customer supplied an incorrect target URL/account.
The service has already been delivered.
The service was used in accordance with its stated description.
The customer violates these Terms & Conditions.
The issue is caused by a third-party social media platform.
The customer requests a refund solely because expected marketing results were not achieved.
The service description expressly states that the service is non-refundable.
14. Fraudulent or Unauthorized Transactions
If you believe that a transaction was unauthorized or fraudulent, contact SMMPlus immediately with the transaction/reference ID.
We may request reasonable information necessary to investigate the transaction.
15. Chargebacks
Customers are requested to contact SMMPlus before initiating a payment dispute where the issue concerns an order or service that can be reviewed by our support team.
This does not limit any rights available to customers under applicable law or payment-network rules.
16. How to Request a Refund
Send a refund/cancellation request to:
Email: [SUPPORT EMAIL]
Please include:
SMMPlus Order ID
Registered email address
Payment/Transaction ID
Amount paid
Reason for the request
Relevant screenshots, if applicable
Requests without sufficient transaction information may require additional verification.
17. Refund Decision
Each refund request may be reviewed based on:
Order status
Service type
Processing status
Payment status
Service delivery
Customer-provided information
Technical records
Applicable payment-provider rules
Applicable law
18. Payment Gateway Compliance
SMMPlus may process payments through third-party payment providers including PayU, Razorpay and other payment gateways made available on the website.
Refunds are subject to the applicable payment provider's procedures and applicable laws.
19. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time.
The latest version will be published on this page with the applicable effective date.
20. Contact
Business Name: SMMPLUS
Website: https://smmplus.me
Email: smmplus.me@gmail.com
Phone: 7888980459
Address: Amritsar,Punjab,India
Last Updated: 19 September 2026